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You can build a plumbing business on trade skill. Scaling it is the hard part.
Many owners hit the same wall when growing their business: The work is there and the crew is growing, but the back office starts eating the day. Receipts, invoices, scheduling, and warranty lookups pull them away from jobs and leading the team.
Byron Hoch lived that. He started All American Plumbing in San Diego County in 2013 knowing valves, traps, and drains, but no one trained him for the business side. A decade later, the company employs 25+ people and runs over a dozen vans. Here’s how Byron used Housecall Pro’s plumbing software to achieve that growth. For his full story, read the All American Plumbing case study.
Table of contents
Company overview: All American Plumbing
- Industry: Plumbing
- Location: San Diego County, California
- Company size: 25+ employees, 12+ vans
- Years in business: Founded in 2013
- Services offered: Residential and commercial plumbing services, including emergency care, drain cleaning, leak detection, water heaters, and gas lines
- Previous system used: Pen and paper (handwritten receipts and invoices)
The challenge: Keeping up with the paperwork
When Byron first started All American Plumbing in 2013, he had the skills, the crew, and the customers. What he didn’t have yet was a centralized system built to keep up with the back-office busywork.
In those early days, every job meant a handwritten receipt and a paper invoice filed manually. If a customer called months later about a warranty issue, finding the original job meant digging through filing cabinets and tracking down details. It could eat up a whole day. Running the business with pen and paper also turned payroll and billing into a chore. Rather than working jobs in the field, Byron regularly found himself scanning and sending receipts and invoices to his remote office manager.
The solution: Plumbing business software built for the back office and the field
Then he found Housecall Pro. After being introduced to the co-founders, Byron became one of the platform’s earliest users, and even helped shape features that businesses like his actually needed. Reflecting on the shift to Housecall Pro, he says, “Not having to dig through paper files was amazing right off the get-go.”
These are the key Housecall Pro features All American Plumbing relies on.
Dispatching: Centralized scheduling for growing plumbing teams
With over a dozen vans operating across San Diego County, streamlined dispatching is essential for All American Plumbing. Through Housecall Pro, the office staff can easily assign jobs, adjust schedules, and alert techs in the field so everyone stays in the loop
Job tracking: Searchable job history for every plumbing job
Warranty calls were the old headache. Now, every job gets before, during, and after photos, uploaded from the field and tied to the customer’s record. Jobs from 10 years back are searchable in seconds with job tracking.
For Byron, that means pulling up a job’s full history in seconds during a warranty callback, instead of losing a day digging through paper records.
Advanced reporting: Real-time performance data for plumbing teams
Byron uses Housecall Pro’s advanced reporting to quickly see what’s working and what isn’t in the business. He also pulls up invoice logs and technician performance numbers in regular team meetings, to show progress and build camaraderie among techs.
“On my way” texts: Automated updates for plumbing customers
Customers get appointment reminders, and Housecall Pro’s “On my way” texts give them a heads-up the moment their tech is on the way. Those small touches show up again and again in All American Plumbing’s 5-star reviews.
Mobile app: Running a plumbing business from anywhere
With Housecall Pro’s mobile app, Byron’s techs can easily document job details, take payments, and stay connected in the field, while Byron can manage and run the business from anywhere.
“One thing I like about Housecall Pro the most now as a boss is that I can access it from anywhere and not have to be on the jobsite,” Byron says. “Just pull up my phone and I can see everything that’s going on.”
The results: A decade of growth, run on one platform
More than a decade after switching to Housecall Pro, All American Plumbing’s annual revenue has grown to over $4 million, the team includes 25+ people, and Byron still relies on the platform to keep everything running smoothly.
“I’ve been using Housecall Pro since I was out the gate,” he says. “I couldn’t even imagine what the stress level would be without it… what a headache it would be to try to run this business.”
Read the full All American Plumbing case study, or start a free trial and see how Housecall Pro could work for your shop.
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FAQs
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How do I scale a plumbing business without a large office staff?
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Put back-office systems in place before headcount. Digital invoicing, payments, automated customer notifications, and centralized scheduling handle work that would otherwise pile onto an owner or office manager. All American Plumbing grew from a team of four to 25+ people on one platform.
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What's the first thing to systematize when growing a plumbing business?
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Start with the paperwork. Handwritten receipts and manually filed invoices are the first thing that break as you add jobs, and they cost the most time day to day. Moving billing and job records to a digital system frees up the owner first.
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How does software help with plumbing warranty callbacks?
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Searchable job history with before, during, and after photos means you can pull up a job from years back in seconds instead of tracking down a paper file that may not even exist anymore. That protects you on callbacks and speeds up warranty resolution.
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What software do plumbing businesses use to scale?
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Platforms built for the trades, like Housecall Pro, handle dispatching, scheduling, job history, invoicing, payments, reporting, and customer communication together—the same setup All American Plumbing used to grow from 4 employees to 25+.
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How do I hire and keep plumbers as my business scales?
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Build your hiring pipeline before you’re understaffed, not after a callback backlog forces it. Pair job history and route data with clear expectations so new hires ramp faster, and use regular team meetings to review performance and recognize top techs.
