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Streamline communication with web & mobile live chat software

Deliver five-star customer service, turn more leads into jobs, and easily share real-time updates with your team. Boost communication across your business with one easy tool —from your desk and in the field.

25,000+ companies run on housecall pro

Communication is the core of your business

That’s why we made chat available on both web and mobile for all Pros, on every plan.

Man next to chat

Five-Star customer experience

Create a great customer experience before, during, and after the job with timely customer communication. Chat from Housecall Pro is built to increase conversion and customer satisfaction while providing a professional, memorable experience from the start.

  • Keep customers informed and provide post-job follow-up in one, streamlined chat thread
  • Reference saved chat history to view past chat conversations with customers and follow up on open items
  • Boost customer satisfaction with timely replies and readiness to handle concerns

Turn more leads into jobs

Seamless communication sets you apart from your competitors, makes it easy for customers to book with you, and turns one-time clients into loyalists. With Chat, you’ll never let a lead slip through the cracks again.

  • Handle multiple inquiries at once and never get stuck playing phone tag
  • Receive pictures or videos from customers to quickly diagnose issues and provide estimates without a site visit
  • Add a web chat window to your site to drive website visitors directly to your inbox
computer and chat combo
desktop and known someone on computer

Innovative, unified chat

Save time, complete more jobs, and keep your technicians and customers in the loop through live chat directly to your Housecall Pro inbox. Use Housecall Pro’s mobile app or desktop chat to keep everyone informed, no matter where they are.

  • Seamlessly communicate with your team and your customers across web and the Android or iOS mobile app
  • Offer uninterrupted support to your technicians in the field and share quick, two-way updates 
  • Reply from anywhere with messages synchronized between mobile and web in real-time

Housecall Pro new product roadmap

We scale alongside our Pros and are always developing new features to best support your success. Check out our upcoming communication features designed to help you drive sales and boost your profits.

  • Communications center unifying all of your calls, chats, and sms
  • Call Tracking
  • VoIP
Product roadmap
what our pros say about chat

Communicate directly with the customer

Lesli Easton R. Testimonial Chat

“Didn’t realize how much I would love having the message feature on my desktop and the techs having the ability to communicate directly with the customer. And everyone is in the loop. Really awesome!”

Lesli E.R.
Service Master of the Desert

GET IN TOUCH: 858-842-5746

Let us earn your trust