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Centralize your communications

Voice is Housecall Pro’s all-in-one solution for proactively identifying callers, taking and making calls, and simplifying your intake process. Choose between our two packages: Call Tracking and VoIP + Call Tracking to help streamline and scale your business.

Not already a Housecall Pro customer? Click here to signup now ›

One solution to manage your business

With our VoIP package, you no longer need to jump between multiple phone lines or apps to activate or track inbound/outbound calls. Now, you can:

  • Port or purchase your business number so you can make calls from within Housecall Pro
  • Create call flows based on your business hours to guarantee all calls get answered and that your customers don’t book with your competitor
  • Route calls to staff with live call transfer
  • Automate tasks like voicemail management, spam filtering, and call masking
  • Plus, access all Call Tracking package features!

Optimize your marketing channels

With Call Tracking, you no longer have to wonder where your customers are finding out about your services or use manual workarounds to achieve this. Now, you can:

  • Purchase call tracking numbers and analyze that data to invest in your top-performing marketing channels
  • Record outbound and inbound calls so you can monitor and improve customer service
  • Add notes to every call log to capture info and track follow-ups
  • Plus, access our customer intake form!
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Deliver 5-star customer service

Our customer intake form, available with both Voice packages, allows you to auto-populate returning customer info, record calls to easily review and optimize scripts and win rates. Now, you can ensure that your customers receive top-notch service no matter who answers the call, and that you have all the info you need to schedule jobs in one central location.  

What Pros are saying about Pipeline:

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Grow your business with streamlined communication services.

FAQs

Call tracking packages start at $45/mo for 500 minutes and 10 numbers + $.05 for overages. VoIP + call tracking packages start at $65/mo for 500 minutes and 10 numbers + $.05 for overages. For more specific package pricing, click one of the “Activate Voice” buttons to view the breakdown before purchasing or message us in the blue chat bubble within the web app. 

Yes, we’re revisiting our packages now and will likely have new options in early 2023. 

Yes, you can port your current business number into our system or purchase a new one within the system. 

Once you purchase VoIP, we will take you through an onboarding process within the Housecall Pro web app and will help you gather all of the necessary information our team will need to get your number ported.

After you submit everything, one of our reps will be the go-between to file the request with Twilio. The entire process usually takes between 1-3 weeks and once Twilio confirms that the number has been ported, we will alert you via email right away. 

There is no way to schedule an exact time that the number is ported, but the transfer itself is instantaneous and there will be no downtime for anyone trying to reach your business. The official transfer will only ever happen on a weekday, always between 8-9am PST and we will ensure that you are informed the second the porting process is complete.

We are actively working on ways to streamline and improve this porting process, but if you experience any issues you can email porting@housecallpro.com or reach out via the blue chat bubble within the web app! 

You can transfer a live call to your personal cell phone once you answer it within the web app. Just make sure your cell phone number is up-to-date within Housecall Pro under your employee settings. 

Our solution is built from Twilio, an industry-leading phone solution. We have a high call success rate and we also have a fallback so if Housecall Pro were to ever go down, your business will receive calls without interruption. 

If at any point you need help, don’t hesitate to reach out by messaging us in the blue help bubble. Someone on our team will be quick to get you assistance! 

Click here to visit our Help Hub page.  

No, you won’t be able to use your landline or personal cell phone. VoIP is short for “voice over internet protocol” meaning it’s like an internet or cloud phone. You either port or purchase a business number and use it within the Housecall Pro system.here is no way to keep personal calls separate. 

You can certainly port any phone number, but then you would have to get a separate number from your carrier for personal use.

You will need audio and microphone capabilities on your computer. You should not need any special hardware beyond that.

No, Voice is a phone system that allows you to take and make calls over your web browser but we do offer these services with HCP Assist. Click here to learn more.