Listen. Learn. Grow.

The Superpro Podcast

Join us as we spotlight leaders in the home service industry who are improving the world around them and helping shape the future of our platform. 

Gold in Every Episode

Season 1

Each episode lays out a blueprint for home service excellence. Hear the wins and struggles of Pros who are at the top of their game and apply that wisdom to help build your company’s success.

Episode 1 — A Treasure Trove of Insights From Leadership to Pricing

Roland speaks with Jason Julian, the founder of Julian Heat & Air. Jason lays out the challenges he faced stepping out on his own, and the role Housecall Pro played in his success. He shares how he’s grown to 12 employees and a fleet of 6 vehicles with the importance of transparency, right pricing, and providing customers with options. Jason also shares insights on networking, community-driven marketing, leadership, coaching, hiring, development, and fostering a collaborative work environment.

Watch on YouTube ›
Coming soon on YouTube Music ›
Coming soon on Spotify ›
Coming soon on Apple Podcast ›
Coming soon on Audible ›

Episode 2 — Growth Wisdom From One of the Good Guys

Housecall Pro co-founder Roland Ligtenberg meets with Rob Castelao, owner of Good Guy Plumbing. Rob shares his experience of starting a business with no background in the industry and how he’s grown it over the last 25 years through branding, training, and the power of reviews (thanks to quality service). Strong core values played a role along with help from coaches and mentors. They’ve grown to 12 employees and 8 trucks.

Watch on YouTube ›

Coming soon on YouTube Music ›
Coming soon on Spotify ›
Coming soon on Apple Podcast ›
Coming soon on Audible ›

Episode 3 — Branding Effectively, Boosting Referrals, and Handling Negative Reviews

Preston and Julie from Gecko Garage Doors joined Roland to cover topics that impact every home service business. They share why branding and rebranding are such a big deal, and offer tips to help customers remember your business. They also touch on how to handle negative reviews professionally, and how referrals and online presence drive business. Housecall Pro has helped this company with 5 trucks and 5 techs generate reviews and provided valuable insights for data-driven decisions.

Watch on YouTube ›

Coming soon on YouTube Music ›
Coming soon on Spotify ›
Coming soon on Apple Podcast ›
Coming soon on Audible ›

Episode 4 — Growing a Family and Community Legacy

Melissa Ortiz, co-owner of The Little Guy’s Heating and Air Conditioning, walks through the journey of starting and growing a business thanks to her husband’s passion for the trade. She lays out some of the challenges they’ve faced, along with the importance of branding, managing seasonal demand, and hiring good techs. She also shares the value of continuous learning and training in the HVAC industry for her team of five. Software and continuous training have played key roles for this family-owned business serving their community for more than 25 years.

Watch on YouTube ›

Coming soon on YouTube Music ›
Coming soon on Spotify ›
Coming soon on Apple Podcast ›
Coming soon on Audible ›

Episode 5 — Keys to Finding New Customers and New Hires

Roland sits down with Doug Folsom, CEO of West Side Drain & Noble Septic Service. West Side is currently a team of 10, with five trucks and the goal of breaking $3 million in 2024. Doug shares how he got started, how he’s grown his business, and how he finds new customers. He also shares some hiring tips, the latest crazy sewage story, and his role in a community cornhole sponsorship.

Watch on YouTube ›

Coming soon on YouTube Music ›
Coming soon on Spotify ›
Coming soon on Apple Podcast ›
Coming soon on Audible ›

Episode 6 — Coming soon!

Interested in sharing your story on our Superpro Podcast? We would love to learn more about you! At this time, we are only accepting Housecall Superpros as guests. If you are not yet a Housecall Superpro, learn more about the Superpro Program and apply here. If you are a Superpro, please fill out the form below and we’ll be in touch.

If you are not yet a Housecall Superpro, learn more about the Superpro Program and apply here.

Call 858-842-5746

Try the leading platform for home service pros!

Streamline your workflows and scale your business the smart way with Housecall Pro. It helps with everything from online booking and automated communication to invoices, payments, and service plans. Everything. Try it for free!