Gold in Every Episode
Season 1
Each episode lays out a blueprint for home service excellence. Hear the wins and struggles of Pros who are at the top of their game and apply that wisdom to help build your company’s success.
Episode 1 — A Treasure Trove of Insights From Leadership to Pricing
Roland speaks with Jason Julian, the founder of Julian Heat & Air. Jason lays out the challenges he faced stepping out on his own, and the role Housecall Pro played in his success. He shares how he’s grown to 12 employees and a fleet of 6 vehicles with the importance of transparency, right pricing, and providing customers with options. Jason also shares insights on networking, community-driven marketing, leadership, coaching, hiring, development, and fostering a collaborative work environment.
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Episode 2 — Growth Wisdom From One of the Good Guys
Housecall Pro co-founder Roland Ligtenberg meets with Rob Castelao, owner of Good Guy Plumbing. Rob shares his experience of starting a business with no background in the industry and how he’s grown it over the last 25 years through branding, training, and the power of reviews (thanks to quality service). Strong core values played a role along with help from coaches and mentors. They’ve grown to 12 employees and 8 trucks.
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Episode 3 — Branding Effectively, Boosting Referrals, and Handling Negative Reviews
Preston and Julie from Gecko Garage Doors joined Roland to cover topics that impact every home service business. They share why branding and rebranding are such a big deal, and offer tips to help customers remember your business. They also touch on how to handle negative reviews professionally, and how referrals and online presence drive business. Housecall Pro has helped this company with 5 trucks and 5 techs generate reviews and provided valuable insights for data-driven decisions.
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Episode 4 — Growing a Family and Community Legacy
Melissa Ortiz, co-owner of The Little Guy’s Heating and Air Conditioning, walks through the journey of starting and growing a business thanks to her husband’s passion for the trade. She lays out some of the challenges they’ve faced, along with the importance of branding, managing seasonal demand, and hiring good techs. She also shares the value of continuous learning and training in the HVAC industry for her team of five. Software and continuous training have played key roles for this family-owned business serving their community for more than 25 years.
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Episode 5 — Keys to Finding New Customers and New Hires
Roland sits down with Doug Folsom, CEO of West Side Drain & Noble Septic Service. West Side is currently a team of 10, with five trucks and the goal of breaking $3 million in 2024. Doug shares how he got started, how he’s grown his business, and how he finds new customers. He also shares some hiring tips, the latest crazy sewage story, and his role in a community cornhole sponsorship.
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Episode 6 — Building a Successful Business Brick by Brick
Brett Conklin, co-owner of Chimney Monkey in Chicago, breaks down the operational side of the business. This includes the ever-important hiring and training of employees. He also talks about the advancements in the fireplace and chimney industry and the marketing strategies he’s used to reach more customers. Brett highlights underrated features of Housecall Pro’s software, like Service Plans, and offers advice for other business owners.
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Episode 7 — Why the Right Platform Makes All the Difference
Chad Hopkins, owner of Hopkins Air Conditioning recently joined Roland on the podcast. Chad shares the experience of scaling his business and the importance of choosing the right software. They faced big challenges the old way, and he touches on why Hopkins made the switch to Housecall Pro, including the need for documentation and processes, the importance of sound hiring practices, the value of community, and the benefits of tracking key performance indicators (KPIs) through dashboards.
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Episode 8 — Building a Powerhouse Team to Tackle Whatever’s Next
Co-founder Mai Hooper shares how NTX Plumbing started as a team of one in 2010 and has gradually grown. Mai chose Housecall Pro to streamline processes, take advantage of checklists, and for Wisetack, a product within Housecall Pro that helps her offer financing as an option for her customers. She emphasizes the importance of building a strong culture and supportive team environment, and hits on what it’s like serving in a male-dominated industry. Mai also expressed her gratitude for the support of the Lady Pros community.
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Episode 9 — Cool Success… the Brandon Brown Story
Brandon Brown, founder of Browns Heating Air & Plumbing, shares his journey and insights on building a successful home service business. He emphasizes the importance of finding a supportive partner, getting involved in the local community, and providing exceptional customer service. Brandon also discusses the strategies he uses to attract and retain great employees, like partnering with trade schools and offering solid benefits. And be sure to check out Brandon’s book, “Cool Success” on Amazon.
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Episode 10 — Hiring, Training, Record-Keeping, and More Keys to Kyle’s Success
Roland Ligtenberg interviews Kyle Newby, founder of The Dryer Vent Guys, about the often overlooked world of dryer vent maintenance. Kyle shares how he built a successful business, the process of hiring and training his team, and the importance of integrating QuickBooks Online with Housecall Pro for better record-keeping. He also highlights the pride and satisfaction that comes from solving each customer’s problems, the importance of honesty and professionalism, and the value of connecting with other business owners.
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Episode 11 — Create and Cultivate a Healthy Culture
Will Hardwick, owner and CEO of A-1 Cleaning Service, shares insights from three decades of experience. Along with his origin story, Will discusses the importance of leveraging technology and systems to streamline operations, why reviews are such a big deal, and how he finds employees who align with the company’s culture and values. And speaking of culture, Will lays out the challenges of maintaining a positive work environment through respect, communication, and appreciation, and the need to address toxic behavior.
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Episode 12 — Two Rock Stars Providing 5-Star Service in Nebraska
Sara Anderson, co-owner of Drain Daddy, shares the struggle of starting a plumbing business in January 2020, right at the onset of the pandemic. From branding and website design to pricing and customer service, Sara provides valuable insights for small-business owners in the trades industry. And she would know—Drain Daddy has a perfect 5-star rating. She also highlights the importance of patience and leveraging tools like Housecall Pro for business growth, more reviews, and credibility.
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Episode 13 – Core Beliefs That Grow Leaders and Businesses
Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs, the value of offering multiple options to customers, the significance of automation in customer communication, and the benefits of online booking and financing.
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Episode 14 – Looking for some sound business advice? We know a guy.
Interested in sharing your story on our Superpro Podcast? We would love to learn more about you! At this time, we are only accepting Housecall Superpros as guests. If you are not yet a Housecall Superpro, learn more about the Superpro Program and apply here. If you are a Superpro, please fill out the form below and we’ll be in touch.
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Episode 15 – Keeping Customers Cool and Business Efficient in SoFlo
Anthony Suau is the co-owner of Dade Super Cool Air Conditioning. He shares details on how he went from studying computer science to running an HVAC business.
Anthony discusses the importance of hiring employees who align with the company’s core values and have a willingness to learn and try new things. He also highlights the power of Housecall Pro’s estimate and job templates to provide multiple options to customers and improve efficiency in the business.
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Episode 16 – Building a Winning Business Brick by Brick
Dan Huck of Next Level Chimneys joins Roland on the podcast. After serving in the Army, Dan entered the world of chimney cleaning in 1999 and started his own business 10 years later. He shares the importance of humility and continual improvement, overcoming mistakes, what he looks for in a hire, and how to keep quality team members. People over profit. Dan also hits on how he trusts his team with the daily grind so he can focus more on high-value tasks and how meaningful Expense Cards have been to his business
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Episode 17 – At the heart of building a business is building people.
Roland interviews Chris Plunkett, owner of Taylor Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Housecall Pro, highlighting the features for tracking employee hours and building service agreements, which provide passive income and keeps techs busy. Chris explains why he’s active in giving back to the community and helping other industry pros.
Watch on YouTube ›
Coming soon on YouTube Music ›
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Coming soon on Audible ›
Season 2 – Coming soon!
Interested in sharing your story on our Superpro Podcast? We would love to learn more about you! At this time, we are only accepting Housecall Superpros as guests. If you are not yet a Housecall Superpro, learn more about the Superpro Program and apply here. If you are a Superpro, please fill out the form below and we’ll be in touch.
Call 858-842-5746
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