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How to Get More Bookings from Google's Local Services Ads

How to Get More Bookings from Google's Local Services Ads

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Posted by Natalie Peters

August 3, 2020

What are Local Services Ads?

Local Services Ads

makes it easy for local providers to connect with people who search on Google for the services they offer.

Local providers

can advertise their services and book jobs in areas they choose while tracking their performance and staying in control of their bookings within the mobile app. 

Customers searching

will see business information, read reviews, and get in touch – all directly within the ad. 

With the Google Guarantee,

customers know that the services they book are with a qualified, trusted professional – and their satisfaction is backed by Google.

 

Who are Local Services Ads for?

Service professionals who want to get new customers, book more jobs and build a trusted reputation for their businesses.

The following home services industries can currently be a provider: 

  • Air duct cleaner

  • Appliance repair

  • Carpet cleaning

  • Carpenter

  • Counter top

  • Electrician 

  • Fencing

  • Flooring

  • Foundations

  • Garage door pro

  • House cleaner 

  • HVAC

  • Junk removal 

  • Landscaper

  • Lawn care

  • Locksmith 

  • Mover

  • Pest control 

  • Plumber 

  • Roofer 

  • Siding

  • Tree service

  • Water damage

  • Window cleaner

If your vertical is not listed, check

g.co/localservices-hcp

 for new releases.

Local Services Ads Benefits

Here’s how

Local Services Ads

provides value for service providers:

Show up on search

Local Services Ads appear at the top of Google, so interested customers can find a qualified professional that stands out for services they need.

Book local jobs

Local Services Ads help service providers connect with potential customers who are searching for the services they offer, giving them the leads who are most likely to book.

Only pay for results

Service providers pay only for leads related to their businesses and the services they offer.

Pause your ad any time

Service providers can pause their ads at any time, giving them full control of their workloads and spending. 

The Google Guarantee

The Google Guarantee lets potential customers book services with confidence, knowing that the service provider has been verified by Google and their satisfaction is assured by a money-back guarantee.

Build a great reputation online

The Google Guarantee badge is displayed alongside the service provider’s business name, helping potential customers know that they’re booking with a reputable business.

Build trust

Service providers can follow up with customers and ask them to review and share their experiences, making it easy to stay on top of customer feedback.

Get started with the Google Guarantee

When the service provider signs up for Local Services Ads, they can automatically begin the screening process to qualify for the Google Guarantee.

Get the job done right or Google pays you back

If you’re backed by the Google Guarantee, and your customers (that came to your business through Google) aren’t satisfied with work quality, Google may refund the amount paid for the service up to $2,000.

Resources

Getting started with verification

To help customers feel confident when booking a provider through Local Services Ads, businesses must pass Google’s screening and qualification process for their business category. 

Get Google Guaranteed here:

g.co/localservices-hcp

For VIP onboarding and account setup, leverage our partner, SearchKings:

www.searchkings.com/hcp

When a business signs up to be an advertiser on Local Services Ads, they may undergo any or all of the following processes:

Background check

Depending on the service industry – the business, and in some cases, the employees, vendors, and all other associates of a particular business – that advertise directly with Google may undergo background checks by third-party risk management companies that Google has partnered with.

Background checks may include: 

  • A civil litigation history check of the business for evidence of negligence or substandard performance of services, such as judgments and liens from federal and state courts in the US

  • Identity and criminal history checks, such as cross-checks against national sex offender, terrorist, and sanctions registries in the US

License check

Depending on the country, Google verifies that service providers hold applicable state-, provincial-, or country-level licenses for businesses and for owners and managers. Service providers must also confirm that they hold applicable county- and city-level licenses and that all workers are appropriately licensed.

The licenses that Google has verified for each service provider are displayed on their Local Services profile.

*Providers in business categories where the license is not a requirement will be verified using the business registration information

In some verticals, as a provider works on getting a Google Guarantee badge- providers can begin to advertise without a badge after passing preliminary checks (license or equivalent). 

Insurance check

Whenever applicable, each provider’s business must carry general liability insurance coverage for work performed.

Advanced verification

Service providers in some business categories may need to undergo Google’s advanced verification screening. This may include a review of the company’s Google Ads account, publicly available data, and video interviews conducted by Google. The screening may also include inquiries into business registration validity, as well as searches for evidence of fraudulent or misleading behavior.

Final steps payment & billing 

With Local Services ads, you only pay for leads related to your business or the services you offer. 

How it works 

You set an average weekly budget based on the average number of leads you want to receive in any given week.

You may sometimes spend more on leads than your average weekly budget in a given week, but you’ll never spend more than your monthly max, 

You can dispute leads that you believe aren’t valid. Which can be later credited back to you.

How you’re charged 

You are charged for each lead you receive through your Local Services ad. Lead prices may vary depending on your location, the job type, and the type of lead, but each lead received will count towards your budget.

You'll never pay more for leads than your monthly max.

Any lead received after you’ve reached your monthly max will be credited back to ensure that you never exceed your monthly max.

Resources

Best Practices 

Things to keep in mind when setting up or making changes to your Local Services Ads:

The 3 R’s: Radius, Reviews, and Responsiveness...

  • Radius:

    Add in all the relevant zip codes you serve

  • Reviews:

    Ask for reviews on every job

  • Responsiveness:

    Answer as many calls as you can

For additional Google Local Services Ads best practices, download this free guide

Activating the New Schedule Button

If you’re a Provider on Local Services Ads on Google, you can now sync directly with your Housecall Pro Online Booking. This allows homeowners to see your listing at the top Google and, in addition to being able to call, they can now

book

you online.

Go to your Housecall Pro desktop App and click on “My Apps” in the top left corner. Then, click on the “Local Services Ads” app card and toggle it on. 

You must be a Provider on Local Services Ads and have your price list and calendar set up in your Housecall Pro account.

Not using Housecall Pro?

Sign up and get 30 days FREE here

Using Housecall Pro?

Activate the schedule button here

or visit

this help article

for step-by-step instructions

FAQ

Q: If you have multiple locations, do you have to get a separate guarantee for each one?

A: Yes - you can contact support to get set up as a multi-location business

Q: Are Google My Business reviews or Local Services Ads reviews more important for ranking? 

A: They’re equally important. You can port your Google My Business review to your Local Services Ads.

Q: How do spam calls affect responsiveness? How do I dispute them?

A: Google is constantly working to improve the algorithms, the most important thing to note is that you do not get charged for them. You can dispute the lead by clicking the menu on the top right of the lead page and choosing Dispute. For more information visit

this help article

.

Q: Do the booking options shown in Google sync with your current HCP schedule for already booked/scheduled appointments to avoid double bookings?

A: Yes

Q: Will the dispatcher be notified when someone books a call and it hits the schedule?

A: Yes, with an email and text.

For additional FAQs, watch this webinar dedicated to Q&A with experts from Google:

Let's Grow Your Business.

Get tips, tricks and trade secrets to help you build a profitable and thriving service business.

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