ServiceTitan vs FieldEdge vs Housecall Pro

Starting the search for field service management software can be daunting. There are so many options out there and it’s a big decision to make for your business.

To help you with your search, we take a detailed look into three competing platforms to help you decide which one best fits your needs best. We compare the setup process, mobile app, features, pricing, and reviews of each.

In each section, you’ll find detailed descriptions along with screenshots of each platform and the chart below gives you a quick side-by-side overview to compare ServiceTitan, FieldEdge, and Housecall Pro.

Housecall Pro’s mobile app has five tabs at the bottom of the screen: dashboard, schedule, messages, customers, and more. The mobile app is designed to allow you to run your day-to-day operations from out in the field. For additional such as marketing automation or reporting, you need to log into the web portal.

FieldEdge’s mobile app has a homepage with your work orders and timesheets. When you open up the navigation, you have six tabs: Clock In/Out, Work Orders, Customers, Price Book, Supervisor, and Settings.

ServiceTitan’s mobile app is optimized for tablets. The larger screen is useful for your technicians to show quotes, invoices, images, service agreements and other details to your customers. However, you can still download the app onto your mobile device.

ServiceTitan and FieldEdge both have extremely robust feature sets and are geared towards larger service businesses, particularly in the HVAC, plumbing, electrical in both residential and commercial service and even new construction.

Housecall Pro’s feature set is designed to give you the fundamentals of what you need to manage and grow your business and is geared towards the smaller companies between one and twenty employees.

Housecall Pro has a wide range of useful features to help you save time, get more jobs, get paid faster, and give your customers the great experience they need.

Housecall Pro’s major features include:

scheduling, dispatching, estimating/invoicing, time tracking with timesheets, text/email notifications, email/postcard marketing, reviews, online booking, employee GPS Tracking, recurring service agreements, customized reporting, payments, Instapay, QuickBooks Online and QuickBooks Desktop integration.

Other integrations include:

Broadly, NiceJob, Convert, Google Calendar, Zapier, Fundbox and Yelp. Soon to come are employee expense cards, consumer financing, and additional integrations.

Pros:

Housecall Pro is very user-friendly and it's easy to understand and learn to use. There are also features beyond keeping the business organized. The marketing features such as reviews, postcard/email marketing, and online booking for your website, Facebook page, and Yelp all help you grow your business directly. Housecall Pro also integrates with various companies that specialize in website building, generating reviews, business lending, and even Yelp for online booking directly from their marketplace.

Cons:

Housecall Pro only operates in the US and Canada. It lacks the ability to create inventory tracking, chemical tracking, and equipment management.

FieldEdge is designed to give you practically everything you need to manage and run your business whether you do residential and/or commercial service. They also have functions to provide what you need to manage larger projects if you do new construction as well as service.

FieldEdge’s major features:

On the mobile side they cover:

Pros:

FieldEdge has dozens of features you can use to take your business to the next level. The features can track, manage, and report on important business functions to give you the data you need to make better decisions and streamline your business. FieldEdge was the first company to create Quickbooks Integration and it happens in real-time unlike many competitors.

Cons:

The user interface and mobile app are not as user friendly and modern as ServiceTitan or Housecall Pro. Depending on the size of your business and your particular needs, you may not need most of the features provided and will need to grow into the system over time.

ServiceTitan provides a comprehensive set of tools and features that cover various facets of the business. They’re just as robust as FieldEdge, but is a newer company so their interface is more user-friendly.

ServiceTitans major features cover:

Pros:

ServiceTitan has managed to provide a robust set of dozens of features for contractors no matter how big the company is all while remaining user-friendly and intuitive to learn and use.

Cons:

If you run a service business on the smaller side, you may not need all the features that ServiceTitan provides. The mobile app is designed to be used on tablets rather than phones.

Housecall Pro has three packages you can choose from pricing is available on the website. ServiceTitan and FieldEdge do not have their pricing available online on their website and they give you a quote when you do a live demo with a specialist.

Housecall Pro’s pricing

starts at $49/month and varies based on additional features and users. Field and office users do not differ in price.

FieldEdge's pricing

is $100/month per office user plus $125/month per technician user. The setup costs between $500 - 2000 for the implementation plan. (Price is based on a recent quote and is subject to change for individual business needs.)

ServiceTitan’s pricing ranges from $199-$349/month per technician. (Price is based on recent quote and is subject to change for individual business requirements and needs.)

Housecall Pro offers their own

card reader with rates as low as 2.59%.

Tap, chip, or swipe and automatically import credit card payments into your Housecall Pro account and Quickbooks.

Service titan does not currently advertise what credit card processing features they offer and at what rates.

Compare Housecall Pro, FieldEdge, and Service Titan on Capterra

and see why Housecall Pro has up to 10 times as many reviews and is higher rated!

Housecall Pro is designed to help you manage and grow your service business and provides a well-rounded set of features to help you save time, grow revenue, and give your customers a great experience. If you run a service business between one and fifteen employees and want something user friendly and easy to learn and use, then Housecall Pro is the best option for you.

FieldEdge is one of the first field service management platforms designed for contractors to streamline and organize their business. Their platform includes dozens of features and provides almost everything you need as a contractor. If you run a large HVAC, plumbing, or electrical business and would need to use most of the features listed above, then FieldEdge is definitely worth looking into.

ServiceTitan is just as robust in it’s feature set as FieldEdge, but has gained popularity because of how user-friendly it is. If you run a larger HVAC, electrical, plumbing business and would like a robust software that’s also user-friendly, then ServiceTitan might be the way to go.