An electrician complaints procedure is a process of receiving and categorizing complaints from customers. The complaints give insight into how to improve the customer experience by gathering information directly from the client.
Electrician complaints procedure includes:
Date complaint was received
Name of person making a complaint, the organization they work for, if applicable, and their contact information
Explanation of the complaint
Actions by the employee(s) to address the complaint
Whether the customer was satisfied with the resolution
Name of employee who handled the complaint
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