Choosing the right call-answering service for your home service business can be challenging, especially with many companies offering similar features. So, how do you decide which one to pick? We’ll walk you through four key factors to consider when selecting an answering service and explain why HCP Assist is the top choice.
What Should an Answering Service Do for You?
At a bare minimum, all answering services should be able to answer calls, take notes, book appointments, and provide detailed reports on who called. The more professional services will go a step further, offering 24/7 support, excellent customer service, and instant alerts. But how do you determine which is best for your business?
How to Pick Which Answering Service Is Right for You
Your customers are the lifeblood of your business, so it’s a top priority to choose an answering service that will treat them with the professionalism they deserve. Here are four key factors to consider:
1. Industry Fit
Make sure the answering service you choose understands your industry. For home service businesses, this means selecting a service that has representatives who are well-versed in the ins and outs of the home service industry. They should be able to troubleshoot field-specific questions and deeply understand your company’s operations. HCP Assist excels here, with agents specifically trained to support home service businesses.
2. Security
Your company and customer information is invaluable, and you need to be sure it’s in safe hands. Avoid services that might compromise your data security. With HCP Assist, you never have to worry about data breaches or mishandling of information. Our agents don’t need access to your login credentials, which adds an additional layer of security for your business.
3. Centralized Information
Keeping your information in one location is essential to avoid errors when transferring data between systems. Relying on manual data entry from other answering services into your Housecall Pro account can lead to mistakes. With HCP Assist, you never need to transfer data because it integrates perfectly with Housecall Pro. This ensures that all your information is stored and accessed from one place, minimizing the risk of human error.
4. Software-First
Choose a service that prioritizes software and continuous improvement. HCP Assist is a software-first service—we are constantly enhancing our platform and creating deeper integrations within the Housecall Pro ecosystem. This focus ensures you benefit from the latest technology and features designed to streamline your operations and improve efficiency.
Why HCP Assist Is the Best Live Answering Choice
With agents who have in-depth industry knowledge, a secure, centralized platform, and regular software improvements, HCP Assist is the perfect solution for your home service business.
Our team understands your unique needs and is committed to providing the highest level of service to set up your business to thrive. We’ve spent millions of minutes managing calls for our Pros, helping to drive over $3 million in estimated revenue. Our agents are experts in their field and prepared to support your customer base next!
“When my phone rings and I’m with a customer my first instinct is to try to answer because I don’t want to miss a call. Now that I have HCP Assist, it has taken a tremendous burden off of my shoulders. It’s like having the best person in the office.” — Matt R., Owner, Reagle Service, Fort Worth, TX.
Make the smart choice for your home service business. Choose HCP Assist and experience the difference that a dedicated, professional call-answering service can make. Schedule time with us to learn more.
