Why you should use an HVAC dispatcher script
An HVAC dispatcher script ensures that your team collects the right information to help the customer and can be used in conjunction with dispatching software for HVAC. Your dispatcher will establish the purpose for the call, gather basic contact information, and confirm an appointment. Great customer service goes a long way to building a long-lasting relationship with your clients.
An example of what’s included in an HVAC dispatcher script
An HVAC dispatcher script includes:
- Purpose of the call
- Caller information
- Service needs
- Appointment verification
- Thank you
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