Is CSR AI hard to set up or install?

Not at all. We guide you through forwarding your calls, and you’re live in minutes using settings you likely already have in Housecall Pro. You can fine-tune booking rules, pricing, and service area anytime, none of it is required just to get started.

How does CSR AI know what jobs to book?

CSR AI uses your existing Housecall Pro account info including your available services, business hours, availability and more to book jobs the same way you would. Learn more here.

Will customers know they’re talking to AI?

That’s up to you. You can customize your greeting to fit your brand and choose whether to disclose that it is AI, based on what works best for your business. This can be personalized in the Customization tab within CSR AI Settings.

Can I customize how CSR AI answers and books jobs?

Absolutely. In CSR AI Settings, you can customize how CSR AI answers, books jobs, and even how it sounds. Update details like business hours, services, scripts, your company description, and more so every interaction is accurate, authentic, and aligned with your business.

What happens if a call or chat comes in and a customer requests a human?

CSR AI will gather the caller’s information and send the call to a number of your choice. It can also pass them to a Housecall Pro Assist Rep making sure they’re handled promptly.

How do I see the details from a conversation?

You’ll get call summaries, booking details, and customer info logged in your call log and calendar, which is available to you on web and in the mobile app. Website chats and texts land directly in your inbox.

Is CSR AI available 24/7?

Yes! CSR AI answers calls, chats, books jobs, and schedules appointments 24/7. Use it as your main support or a reliable backup after hours to never miss a lead.

How much does CSR AI cost compared to hiring staff?

CSR AI provides continuous phone and chat coverage at a fraction of the cost of an office admin. No hiring, no training, and no sick days. CSR AI is always working to answer every customer so you never miss an opportunity.

Can I try CSR AI before committing?

Yes! Any Pro can try a demo to see how CSR AI in action. Start a free trial to get CSR AI working for your business.

Can I track how CSR AI is performing for my business?

Yes, you can see exactly how CSR AI is working for your business in the call log. The dashboard shows the jobs CSR AI booked and the revenue it earned you, updated in real time, so you always know how its performing.

CSR AI

Be first to respond and win the job

Name: Be first to respond and win the job
Brand: Housecall Pro
Rating: 4.6 (30000 reviews)

CSR AI answers instantly whenever customers reach out, day or night, so job revenue doesn’t get lost to the competition.

Pros with CSR AI earn over 2x more revenue on average.

Respond instantly

CSR AI answers across calls, chats, and texts (in Alpha) so every lead is captured.

Fits into your work

CSR AI is built into Housecall Pro, so your team, jobs, and tools work in sync.

You stay in control

Set your scripts, hours, and more so it talks to customers the same way you do.

Start free trial

Customer service AI

CSR AI picks up. You win jobs.

24/7 Coverage

Turn more inbound leads in real revenue

CSR AI answers every incoming customer, so no job or lead opportunity slips through.

Cover calls and chats during nights, weekends, and holidays. Text answering coming soon!
Every customer is answered even when you’re busy.
Give your team backup without hiring more people.

Built-In AI

Already up to speed

Other tools start from zero—no job history, no price book, and generic replies. CSR AI already knows your jobs, your services, your availability, and your business info.

Stay connected with everything inside Housecall Pro.
Use your service information and customer data during calls.
Set up fast – no additional apps required.

Job Scheduling

Book jobs on the job

Let CSR AI automatically schedule jobs based on your schedule and service preferences.

Book jobs instantly as calls and chats come in.
Sync to your preferences and ensure accurate scheduling.
Watch jobs appear on your calendar with no extra steps.

Customization

Customize how CSR AI works for your business

Take full control of CSR AI by customizing hours, scripts, and escalation rules all from one simple dashboard.

Fine-tune to your unique brand and track calls, revenue, and more handled by CSR AI in the call log.
Set clear booking and escalations rules to ensure your intake process is configured the way you want.
Keep replies accurate and consistent to your preferences with customizable scripts and voice settings.

Your AI crew that works like you do

Coach AI

Coach AI gives 24/7 expert advice on hiring, growth, and strategy to help solve your business challenges.

Analyst AI

Analyst AI provides clear reports and insights to help you track revenue, cut costs, and make informed decisions.

Marketing AI

Marketing AI crafts polished emails, reviews, and more to help you win more jobs with less effort.

Help AI

Help AI answers your Housecall Pro questions fast, so you can get what you need and get back to business.

Frequently asked questions

Is CSR AI hard to set up or install?: Not at all. We guide you through forwarding your calls, and you’re live in minutes using settings you likely already have in Housecall Pro. You can fine-tune booking rules, pricing, and service area anytime, none of it is required just to get started.
How does CSR AI know what jobs to book?: CSR AI uses your existing Housecall Pro account info including your available services, business hours, availability and more to book jobs the same way you would. Learn more here.
Will customers know they’re talking to AI?: That’s up to you. You can customize your greeting to fit your brand and choose whether to disclose that it is AI, based on what works best for your business. This can be personalized in the Customization tab within CSR AI Settings.
Can I customize how CSR AI answers and books jobs?: Absolutely. In CSR AI Settings, you can customize how CSR AI answers, books jobs, and even how it sounds. Update details like business hours, services, scripts, your company description, and more so every interaction is accurate, authentic, and aligned with your business.
What happens if a call or chat comes in and a customer requests a human?: CSR AI will gather the caller’s information and send the call to a number of your choice. It can also pass them to a Housecall Pro Assist Rep making sure they’re handled promptly.
How do I see the details from a conversation?: You’ll get call summaries, booking details, and customer info logged in your call log and calendar, which is available to you on web and in the mobile app. Website chats and texts land directly in your inbox.
Is CSR AI available 24/7?: Yes! CSR AI answers calls, chats, books jobs, and schedules appointments 24/7. Use it as your main support or a reliable backup after hours to never miss a lead.
How much does CSR AI cost compared to hiring staff?: CSR AI provides continuous phone and chat coverage at a fraction of the cost of an office admin. No hiring, no training, and no sick days. CSR AI is always working to answer every customer so you never miss an opportunity.
Can I try CSR AI before committing?: Yes! Any Pro can try a demo to see how CSR AI in action. Start a free trial to get CSR AI working for your business.
Can I track how CSR AI is performing for my business?: Yes, you can see exactly how CSR AI is working for your business in the call log. The dashboard shows the jobs CSR AI booked and the revenue it earned you, updated in real time, so you always know how its performing.

AI resources

CSR AI Overview

Learn more about CSR AI setup, features, call handling, and how to access your call log.

Get to know your AI Team

Your AI team is built to hustle right inside Housecall Pro, helping you win jobs and grow.

Analyst and Coach AI

Analyst AI and Coach AI give you personalized insights and proven guidance to make data driven decisions.

57% of Pros say AI impacts marketing & lead gen