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FREE WHITEPAPER

The new home service standard: How systems, not just skills, win the customer

Discover what today’s homeowners expect from their service experience and how top Pros deliver it.

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Housecall Pro Free Customer Service in the Trades Report

Deliver great work and a great experience

Homeowners expect more than quality work—they expect the process to feel seamless from start to finish.

Housecall Pro surveyed more than 1,000 U.S. homeowners to uncover what truly drives trust, loyalty, and repeat business in home services.

In this report, you’ll learn how to meet (and exceed) homeowner expectations through:

  • Response speed

  • Communication and updates

  • Digital-first experiences

  • Pricing transparency and payment options

  • Follow-up and loyalty perks

Plus, get insights from top-rated Pros who use Housecall Pro tools to deliver memorable service.

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See what homeowners expect in 2026 and how your business can stay ahead.

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