Just having the invoice for your records is a big deal, especially in the event a customer argues that you didn’t do the work or overcharged their card. Protect your business. Protect your cash flow!
2. A Field Day for Confusion
For some HVAC companies, the invoicing process can be like a real-life game of telephone. Techs will wrap up a job and head back to the office. There, a manager will use any job notes to create an invoice that will be mailed or delivered to the customer by hand at some point in the future. In other cases, techs will call the office from their trucks with all the details of the job. Then they’ll wait for a call back from someone who can authorize it all. Once approved, the tech writes out the invoice and heads back to the door to deliver it to the customer.
These invoice methods are slow and can take away significant time from your team’s workday. They’re far less efficient since techs could be well on their way to the next job, or starting the job already. And they create the opportunity for a ton of mistakes! Some of those mistakes can be costly. Anytime specific details, like job site and customer info, product model numbers, and credit card numbers, are passed from a tech to office staff, that’s a chance for errors. We’ve all played the telephone game as kids, right? Never ends well!
3. In Accounting Hot Water
Many HVAC Pros who are still stuck in the world of pen and paper will use QuickBooks to handle their accounting needs. That also means they (or a member of their office staff) spend a ton of time manually entering information from handwritten invoices into their company’s QuickBooks account. That time could be spent making money instead of documenting it!
Plus, all that paperwork can go missing, get ripped up, have wrong info, or be difficult to read. This sets companies up for headaches at tax time, and even bigger issues if things turn legal.
Housecall Pro’s seamless QuickBooks integration helps you work smarter, not harder. It automatically uploads all the important financial data in real-time.