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Our friendly, reliable HCP Assist agents take your calls and provide 5-star customer service to book jobs and estimates directly onto your Housecall Pro calendar. Choose from weekday, weekend, or 24/7 non-emergency coverage so you never miss out on a potential lifetime customer. You’ll receive a post-call message for every call we take for you and will even alert you via SMS if something requires immediate attention.
When my phone rings and I’m with a customer my first instinct is to try to answer because I don’t want to miss a call. Now that I have HCP Assist it has taken a tremendous burden off of my shoulders. It’s like having the best person in the office.
Matt R.
Owner, Reagle Service
Fort Worth, TX
Let us ensure your calls don’t go unanswered.
No credit card required.
Trained agents pick up fast, book jobs live, and keep your calendar full.
Pick the days and hours you want—we’ve got you covered on the job and off the clock.
See who called, what they needed, and what’s next—right in your inbox.
Stay focused on the job while we handle incoming calls—so you don’t miss work or lose leads to competitors.
Calls answered live by trained agents.
After-hours, weekend, or 24/7 coverage available.
Book jobs straight onto your Housecall Pro calendar.
Every call is answered with care by live agents who know home services—earning trust from the first hello.
Get the power of a full team without the full-time payroll.
Unlike generalist agents, your team is trained in HVAC and home service calls.
Tailor scripts to your business, ensuring every interaction represents your brand.
Stay focused on jobs—or unplug after hours—knowing we’ve got your calls covered.
Pick hours that fit your schedule—nights, weekends, or 24/7.
Keep your pipeline full and moving, even when you’re off the clock.
Deliver consistent customer service without lifting a finger.
Stay in the loop with full access to call details, so you can follow up fast and never miss a beat.
View call length, notes, and next steps in one report.
Request call recordings to review customer conversations.
Get text alerts for calls that need immediate attention.
Make and receive calls from any device and sync customer information in one place.
Send one-time or automated email and text campaigns right from Housecall Pro.
Expertly designed with chat, reviews, and booking integrations to help you attract more customers.
A central hub for your customers to view job details, make payments, and manage their accounts.
Yes, you will see your full call history and call notes in your dedicated HCP Assist inbox.
Yes, our HCP Assist agents specialize in the home services industry, so they’re prepared to talk to your customers.
Yes, you can request access to recordings for every call.
Yes, we will tailor the call scripts to your business to ensure reps speak to your specific services and values.
Yes, you can choose between weekday, weekend, or 24/7 coverage.
Yes, jobs can be booked over the phone and added directly to your Housecall Pro calendar.
Try us free and get up to 87% off any plan—anytime after your trial.
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