Connect with customers faster using Voice, Housecall Pro’s integrated business phone system. Effortlessly manage calls, set up flows and queueing, and sync customer information in one place. Never miss an important call again.
Already a customer? Activate voice >>
Voice scales with your business—from handling incoming and outgoing calls to establishing call flows based on operating hours and creating dynamic queues and automation. Manage your customer calls the way you want to.
Make and receive calls in the office or the field
Manage your voicemails, block list, hold music, and spam filtering
Streamline incoming calls with a call menu (IVR), call queues, routing, and live transfers
Mask phone numbers to maintain a professional image
No more manual updates from your call system to Housecall Pro. Voice consolidates all your customer interactions in one place, from call history to customer notes and preferences.
Customize your customer intake form, so you and your team always ask the right questions for the job
View call history, call recordings, and notes directly in the mobile app or browser
Streamline your workflow and free up time and energy to focus on what truly matters—building relationships and growing your business
Gain deep insights from Voice’s call analytics, like which marketing sources and employees generate the most business for you. With this data at your fingertips, you can confidently make informed decisions and close leads faster.
Use call tracking so you always know where your leads are coming from
Design dashboards and generate reports to provide a clear and easy-to-understand overview of top-performing metrics
On average, Pros increase monthly revenue generated through Housecall Pro by 35% after their first year.
See plan options and feature breakdown on our pricing page.
Call tracking starts at $45/mo + overages and we have packages that range from 500 – 2500 minutes. VoIP & call tracking starts at $65/mo + overages and we have packages that range from 500 – 6000 minutes. Are you an existing customer and interested in learning more? Book a demo to learn more
Yes, you can port your current business number into our system or purchase a new one within the system. Please make sure you keep your current carrier until you have successfully ported into Housecall Pro.
Once you purchase VoIP, we will take you through an onboarding process within the Housecall Pro web app and will help you gather all of the necessary information our team will need to get your number ported.
After you submit everything, one of our reps will be the go-between to file the request with Twilio. The entire process usually takes between 1-3 weeks and once Twilio confirms that the number has been ported, we will alert you via email right away.
There is no way to schedule an exact time that the number is ported, but the transfer itself is instantaneous and there will be no downtime for anyone trying to reach your business. The official transfer will only ever happen on a weekday, always between 8-9am PST and we will ensure that you are informed the second the porting process is complete.
We are actively working on ways to streamline and improve this porting process, but if you experience any issues you can email porting@housecallpro.com or reach out via the blue chat bubble within the web app!
You can transfer a live call to your personal cell phone once you answer it within the web app. Just make sure your cell phone number is up-to-date within Housecall Pro under your employee settings.
Our solution is built from Twilio, an industry-leading phone solution. We have a high call success rate and we also have a fallback so if Housecall Pro were to ever go down, your business will receive calls without interruption.
If at any point you need help, don’t hesitate to reach out by messaging us in the blue help bubble. Someone on our team will be quick to get you assistance!
Click here to visit our Help Hub page.
No, you won’t be able to use your landline or personal cell phone. VoIP is short for “voice over internet protocol” meaning it’s like an internet or cloud phone. You either port or purchase a business number and use it within the Housecall Pro system. There is no way to keep personal calls separate.
You can certainly port any phone number, but then you would have to get a separate number from your carrier for personal use.
You will need audio and microphone capabilities on your computer. You should not need any special hardware beyond that.
No, Voice is a phone system that allows you to take and make calls over your web browser but we do offer these services with HCP Assist. Click here to learn more.
Route calls fast, keep your team in sync, and run it all from one business phone number.
Already a customer? Activate voice
No credit card required.
Stay connected from your truck, tablet, or office—wherever the job takes you.
View the live queue and customer details to route calls to the right person fast.
Keep call logs, notes, and recordings in one place so your team’s always in sync.
Having a professional phone number and answering service helped us level up.
IAN C | CURRENT SOLUTIONS ELECTRIC
Give every caller a professional experience, even when you’re out on the job.
Make and take calls on your phone or tablet.
See customer details and job history before you answer so you’re always prepared.
Set custom voicemails so you sound professional, even when you miss a call.
Access customer info, notes, and history so your team can follow up fast and stay aligned.
Customize intake forms to ask the right questions every time.
View job details, notes, and call history from anywhere.
Quickly route calls to the next available tech.
Everything you need and nothing you don’t to keep your calls running smoothly.
Organize incoming calls with a call menu (IVR), call queues, routing, and live transfers.
Easily customize your features like voicemails and hold music to add your personal touch.
Use a shared business number and hide personal lines to secure private info.
See what’s working, spot trends, and make better decisions for your business.
Track team performance with visual reports and dashboards.
Spot patterns in call volume so you’re ready for busy days.
View where leads come from to double down on what drives work.
pro jobs completed
avg. pro revenue growth*
avg. hours saved per week
*Data based on average monthly revenue generated through Housecall Pro after the first year of using the platform.
24/7 call answering that lets you grow your business while reclaiming nights and weekends.
Send one-time or automated email and text campaigns right from Housecall Pro.
Expertly designed with chat, reviews, and booking integrations to help you attract more customers.
A central hub for your customers to view job details, make payments, and manage their accounts.
Yes, you can see where customers are calling from with detailed call tracking in your Housecall Pro app.
Yes, all calls are recorded and stored in your call log. You can easily access past calls, notes, recordings, and customer info—so you’re always up to speed before every interaction.
Yes, you can set a custom greeting to give every caller a personal, professional first impression.
Yes, you can manage your call queue and direct calls to the next available tech quickly.
When a customer calls, you can see if they’ve been marked as a Do Not Service or if they have an outstanding bill.
Yes, you can make and receive calls directly from your phone, tablet, or browser.
No credit card required.
