Hiring and retaining quality employees is one of the biggest stumbling blocks in growing a field service business. Younger businesses, frequently just one or two people, don’t know when to take the leap and bring on extra help. But even more established businesses can struggle to find the right hires or to keep them.
We asked our pros what they’ve learned from running their own businesses. Here’s what they told us.
Hiring Timeline: When is the Right Time to Hire Someone?
Before hiring your first employee, put together an operational cost assessment. Determine how much money you need to spend to get them on board. For example, if we bring on a new tech, but we have zero fleet available, it will cost us $38K to put them into a vehicle which we need to recoup in revenue from that tech within 35 days.
Expect to factor time to onboard, technical tools, uniform, coverage, licenses, benefits, payroll, associate fees, team training into dollar amounts. Many people have a misconception that if they hire someone, they are automatically making money. If you don't get them onboarded quickly, you are actually losing money. That's the reason
We hired way too late the first time. We are a carpet cleaning company, and for part of the year, it’s traditionally painfully slow. We were always concerned about how we could possibly keep a guy on our payroll during those slow times.
What we did not factor in was how much value we could add to the business by not working a truck everyday. The business has exploded since I removed myself from the production of services and focus on selling and improving my business. We grew 100% in 2018, and year-to-date, we are up 150%. All the growth dates back to that one decision to hire labor and for me to become the CEO.
The stumbling blocks occur often because of the business owner’s own fear. Anytime we spend resources on something for our business it is a risk, but no risk means no growth. It’s supposed to be scary and uncomfortable.
How to Find the Right Candidate?
Finding the right people has been the biggest challenge. I’ve tried Monster, newspaper ads, putting a sign in our front office lawn, and after all of that, referrals from friends and other employees have gotten us the best fits.
Also, this may sound ridiculous but, my dog (I had an Akita) sat in on job interviews. She was dead on with the couple people that she did not like. We unfortunately hired one of the guys against the Akita’s judgement. That was a bad move.
People can put whatever they want on paper. It’s when you take them by surprise that you really start to get to the heart of who they are. For example, we’re a really fun-loving, goofy, but hard working bunch of people, and we want people who don’t take themselves too seriously. During my interview process I ask a lot of emotionally-intelligent, work-related questions, but I throw in random quirky psychological questions, as well.
This tells me if they can think on their feet and what motivates them.
Are they motivated only by money or are they looking for something more.
This demonstrates how well they may communicate with someone who doesn’t understand things the way they do (like a customer).
How much detail do they give me... is it too much or too little? Again, this helps me get a better idea of their communication skills and their attention to detail.
My personal favorite, before I even get into the actual questions, I give them a ball of play dough and tell them to make something while we go through the questions. This demonstrates multi-tasking, creativity, and just how seriously they take themselves. I have a great time watching the people I’m interviewing, and it gives me a much better picture of this potential employee and how they would fit into our culture.
How To Keep Employees From Leaving?
“It’s difficult to find morale, trainable, trustworthy and honest help. When you find them, hire them on the spot. I’ve found three so far in our 10 years of business. I spend several months training them on what is needed and expected. I recommend hiring them at the most you can afford, then give them a raise after training. Make it difficult for them to leave. Reward them for everything positive, and they will never leave. Great people make your business run so smoothly.”
Like Chris Wheeler found,
enables you to focus on growth. According to our pro’s, a good hiring strategy involves:
Understanding what it will truly cost to onboard a new employee.
Using that extra time to work on your overall business efficiency.
Asking friends and other employees for referrals.
Looking for someone who fits the culture and values of your company.
And keeping a good employee happy with raises and rewards.
is rated the #1 software to run your HVAC, Plumbing, Electrical, Carpet Cleaning and other home service businesses. Our features allow you to schedule and dispatch jobs, get booked online, send invoice and receive payment within minutes whether if you are in the office or out in the field. This comprehensive software can help you grow revenue by 30% in one year and save up to 500 hours a year. Join all the other successful home service businesses who have already started and