11 Benefits of Online Booking - Housecall Pro
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11 Benefits of Online Booking

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Good things happen when you let customers book your services online. And it’s not just for you! Online Booking with Housecall Pro serves up a win-win scenario. The nightmare of juggling multiple apps to keep up with bookings is now a problem of the past! Our new and improved Online Booking tool is more efficient, more profitable, and we know your customers will love it.


How do we know that? According to Tech Report, about 94% of customers are likely to choose a business with an online booking feature over a business that doesn’t have one. Research from Invoca also shows that most home service consumers don’t have a company in mind when they start searching for one online. And, 78% of local searches on mobile devices lead to a purchase within 24 hours. So when they find you, let them choose you and book you right then!

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11 Advantages of Online Booking with Housecall Pro

There are plenty of benefits of Online Booking for customers and business owners alike! Let’s dig into 11 ways Online Booking with Housecall Pro can make life easier for everyone.

1. Anytime booking


Take a look at what worked well and spot any areas of improvement from last year’s payroll processes. Where can you improve things? Take note of any errors or compliance issues you had to deal with. Now, think through how you can avoid those issues in the future.

“With Online Booking, Housecall Pro provides everything to us. I’m booking jobs when I’m sleeping. I don’t have to be there.” —White Glove Cleaning Service, Mara A.

2. Increased sales


Don’t miss out on the chance to upsell additional services or products during the booking process. This can give you a healthy boost in revenue while offering options to your customers that feel natural in the booking process (not forced). 

3. Time savings


Who couldn’t use more time? Online Booking is designed to help automate the process, freeing up time for you and your team. According to Finances Online, North America contributed 39% to appointment scheduling software growth. The demand is increasing! Get ready for an influx of customers who can quickly book your services without the back-and-forth of phone calls or emails. Close more jobs and win more business with less effort!

4. Reserve with Google


Give customers searching for your services a way to book with you directly by integrating Reserve with Google. It’s simple! Reserve with Google puts your Online Booking button directly on your Google Business Profile and makes it easy for new customers to find and book your services. Stand out with the ability to highlight the services you offer with upfront pricing—and never miss the opportunity to capture a lead when a customer searches for you online!

5. Less admin work


It’s time to get customers booked and keep your work schedule up to date. And those manual follow ups with every customer are now a hassle of the past! With follow up automation and direct-to-calendar scheduling, you’ll reduce manual errors and cut down on the workload for your admin staff. This frees up resources for other tasks like improving job performance with our advanced reporting features.

6. 5-Star customer experience


Customer experience is the bread and butter of your business. And offering Online Booking is just another way to provide the best customer service. It can enhance your company’s reputation, and the convenience improves the overall customer experience. Get better reviews. Get more reviews. Get more business.

7. Improved accuracy


You can kick manual entry errors right out the door. Fill your calendar with bookings that are accurate and free up your time to attract new customers. Eliminate errors in scheduling and reduce the chances of double bookings or missed appointments.

8. Flexibility


Customers can browse available time slots and choose the one that best fits their schedule. This flexibility can lead to higher customer satisfaction. They get what they want. You do too!

9. Instant confirmation and reminders

Customers will receive immediate confirmation of their appointment. This will give them peace of mind that their appointment is locked in. Even better? Automated reminders through email or text is proven to reduce no-shows—another win-win for both you and your customers.

10. Competitive advantage


Don’t keep your employees in the dark with confusing payslips. You want them to be able to see the breakdown in pay clearly. Make sure every payslip covers their earnings, deductions, taxes, and net pay. This transparency builds trust and helps employees understand their compensation.

11. Growth opportunities


Letting your customers book online can help you grow! Not only are you more likely to increase sales, but you’ll also be able to give your customers more options. And as any good business owner knows, customers love having options! They book services in multiple locations or for different types of service needs.

Take your business to the next level with our easy Online Booking software

There you have it. Allowing customers to book services online can streamline your operations, improve customer satisfaction, and ultimately contribute to the growth and success of your home services company. But it’s essential to choose a reliable booking system and make sure it integrates seamlessly with your existing workflow.


Already use Housecall Pro? See a walkthrough of how Online Booking works in your account right now! Don’t have Online Booking yet, or ready to make a switch? Try Housecall Pro’s easy booking solution. Get booked by customers and manage your business—all in one spot. Book a demo and get started today!


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Last Posted June, 2024
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