Doors have been opening for the Joseph brothers
Daniel Joseph has been making some serious waves in the garage door industry! He started Twins Garage Doors in 2016 after leaving Israel to pursue his education in California. While studying, he stumbled upon a work-from-home opportunity in the garage door industry, which sparked his interest. He was quickly joined by his twin brother, who found his passion as a skilled garage door technician. Together, they’ve built something meaningful despite living in different states.
As circumstances have continued to change, Twins Garage Doors has learned how to adjust and adapt, switching roles and responsibilities within the business. It has led to opening their eyes to changes in innovation as well.
The focus of Twins Garage Doors has always been on providing exceptional service and earning the trust of customers. As Daniel said, “It’s been a journey of hard work, dedication, and learning, and we are excited about the opportunities that lie ahead as we strive to make a positive impact in the garage door industry nationwide.”
They’ve definitely made a positive impact! Twins Garage Doors is now expanding its reach to become a national operation. They’ve recently undergone a rebranding process and are focusing on continued growth in Wisconsin while also opening a branch in Kentucky. This expansion presents an opportunity to wow more customers with their exceptional service.
They’re not just growing nationally, they’re growing individually. Daniel finds joy in witnessing the growth of their team members, as well as the progress they have made as a business. “Seeing our team members flourish, embrace new responsibilities, and develop their skills brings immense satisfaction. The expansion and rebranding process has been an exciting journey, filled with anticipation and the prospect of reaching new heights.”
The Housecall Pro Partnership
To streamline their operations and deliver even more exceptional customer experiences, Twins Garage Doors joined Housecall Pro in August of 2021. Daniel was immediately blown away by the comprehensive features, outstanding customer service, competitive price point, and seamless automation capabilities. Housecall Pro has become the go-to tool for their business, saving time, enhancing customer communication, and providing valuable insights through reporting and analytics.
Daniel called out several Housecall Pro features, like the ongoing customer service and support, automation capabilities for reminders and communication, user-friendly interface for professional invoices and estimates, and real-time job progress tracking. He has seen a direct link between growth and the company’s efficiency.
Now a Superpro, Daniel says, “Housecall Pro has been instrumental in revolutionizing the way we manage our customers and streamline our operations. It has empowered us to focus on delivering an outstanding customer experience and growing our business.”
Like Housecall Pro, Twins Garage Doors is committed to continuous improvement and fostering a positive business culture. With their unwavering level of dedication, they’re well on their way to becoming a prominent name in the garage door industry nationwide.
To learn more about Twins Garage Doors, check out their website.
What is your favorite part of being a Superpro?
Having recently achieved Superpro status, we are still in the process of fully exploring and experiencing its benefits. While we have yet to pinpoint our favorite aspect of being a Superpro, we are excited about the possibilities and advantages it offers. We look forward to diving deeper into the program and discovering the various ways it can enhance our business operations and provide additional value to our customers.
How has Housecall Pro helped champion your success?
“Housecall Pro has been instrumental in championing our success by revolutionizing the way we manage our customers and streamline our operations. Prior to using Housecall Pro, we relied on manual methods like Excel spreadsheets to organize our customer data. However, Housecall Pro’s user-friendly interface and intuitive features have made it incredibly easy to navigate and access all relevant information with just a few clicks. This has saved us valuable time and significantly improved our efficiency.
Additionally, Housecall Pro’s comprehensive customer management tools have allowed us to centralize our customer database, ensuring that we have all the necessary details at our fingertips. From customer history and preferences to service notes and contact information, everything is readily available, enabling us to provide personalized and exceptional service.
By eliminating the need for cumbersome spreadsheets and providing a seamless platform to manage our customers, Housecall Pro has empowered us to focus on delivering an outstanding customer experience and growing our business. It has truly been a game-changer in championing our success.”
“Housecall Pro has empowered us to focus on delivering an outstanding customer experience and growing our business.”
Owner, Twins Garage Doors