Building an Empire on Florida’s Emerald Coast
Pablo Duque embarked on a remarkable journey with his wife, Danielle, in 2005. That’s when they established Fusion Carpet Care in Fort Walton Beach, Florida. It started as a humble carpet cleaning business, but business boomed. And boomed. And it continues to boom!
Fusion Cleaning expanded its services in 2012 and became Fusion CRS: Cleaning and Restoration Services. They began offering comprehensive cleaning solutions, including carpet cleaning, tile and grout cleaning, upholstery and furniture cleaning, and water damage restoration.
As the opportunities and revenue have grown, so has their reputation. Fusion is now known for excellence in both the residential and commercial worlds and has become a leading provider of cleaning services, sweeping across Okaloosa, Santa Rosa, and Walton counties. Their commitment to exceptional customer service has set them apart in the industry.
The Key to Their Success
So how did Pablo and Danielle do it? Pablo shares, “In the beginning, we had a vision of providing outstanding customer service and delivering top-notch cleaning services. Over the years, we have stayed true to our values and worked hard to build strong relationships with our loyal customers.”
Pablo also acknowledges the importance of hiring the right talent, along with creating a healthy business culture and a unique experience for clients. He believes that these elements have been instrumental in their success. “We have cultivated a positive work environment and made customer satisfaction a top priority. By focusing on culture and delivering personalized experiences, we set ourselves apart from competitors. We face challenges every day, but our team is dedicated to finding creative solutions and providing the best possible experience for our clients.”
One key to helping a team overcome challenges is through continual learning. Pablo understands the need to implement new strategies, analyze their impact, and make necessary adjustments to stay competitive. As he put it, “Adaptability and staying ahead of industry trends are crucial for maintaining a successful business.”
Pablo shared the role Housecall Pro has played in their journey. Becoming a Housecall Pro customer four to five years ago allowed them to streamline operations and stay organized in an increasingly digital world. He specifically mentioned the convenience of the price list feature and the overall user-friendly experience. “Housecall Pro has helped us keep our database organized and ensured that our business remains efficient and technologically advanced.”
A Future Brighter Than the Florida Sun
As a Housecall Pro Superpro, Pablo highlights the benefits of early access to new features and direct communication with the platform’s leaders. He’s grateful for the supportive community of professionals in the Superpro Facebook group, where insights and experiences shared often strike a chord. Pablo is eager to see how Housecall Pro further enhances its reporting capabilities. He believes that comprehensive key performance indicators (KPIs) will provide valuable insights for better decision-making and understanding their business’s performance.
Pablo fondly recalls the early days of the company and the cherished memories they’ve created. But they aren’t slowing down any time soon. Fusion Cleaning and Restoration has a simple but powerful goal for the future. “Our primary objective is to keep growing and maintain our commitment to exceptional service.”
Fusion’s unrivaled excellence and customer service have changed the landscape of the cleaning and restoration services on Florida’s Emerald Coast. Now fuse that with the support of Housecall Pro, and they’re well-equipped to boom for years to come.
For detailed information on Fusion Cleaning and Restoration and their unrivaled services, visit their official website.
What are your favorite Housecall Pro features?
By far the price book and sales proposal tools. They’re so easy and simple to use – my team always gets the best price without me having to approve every single quote. Such a time saver!