As an HVAC technician, a methodical and streamlined inspection process ensures that all the major points are covered when investigating a customer’s HVAC system.
This HVAC preventative maintenance checklist ensures that technicians cover all of the major areas during the inspection process, allowing customers to receive premier service and memorable experience.
An HVAC inspection checklist (also called HVAC quality control checklist) is a tool that you can use for your business to make sure that every component of your customer's HVAC system is working properly. The checklist makes sure you don't allow anything to chance. Just like how airline pilots and surgeons go through a checklist before they take flight or perform surgery, so should you perform a total evaluation of quality and maintenance on your customer's HVAC system. An HVAC systems inspection should occur on a regular basis for your customer (definitely on a seasonal basis yet some inspections happen annually or quarterly as well). Every system varies just slightly but there are general areas that should always be included in the checklist:
Basic functioning of furnaces, heat pumps and air conditioners
Proper airflow through entire system
Quality of installation (whether installed originally by you or another HVAC business)
Overall condition of already installed equipment
Condenser and evaporator coils
Test safety controls
Test venting and clearance
Test combustion air
Again, the needs of your customer and the services and expertise you can provide will vary. We recommend keeping the inspection checklist fluid and improving and adjusting as necessary. An HVAC inspection checklist should also come in a written and printable form. HVAC maintenance checklist forms allow your business as well as the customer to have a record of the overall quality of the system as well as the work that needs to be done.
There are several major steps to include in an HVAC checklist. Ultimately, you’ll want to select of the following conditions of the unit:
CHECKED SUFFICIENT/WORKING ORDER
REQUIRES ATTENTION/SOME CONCERN
REQUIRES IMMEDIATE ATTENTION/REPAIR
Check the condenser coil to determine if it needs cleaning.
Check all wiring and connection to controls and electrical connections.
Check blower belt wear, tension and adjust.
Check voltage and amperage draw on all motors with meter.
Check compressor contractor.
Like stated earlier, an HVAC system is an intricate and widely interconnected system that needs all parts working succinctly in order to work properly. If one part of the puzzle stops working, it will most likely halt much of the entire system. While a big repair might be beneficial to your company's revenues in the short term, it's not sustainable over the long haul. In order to grow your business the way you envision, you need forecastable revenue so you can hire accordingly and make the necessary investments to scale your business (employee training, fleet purchases etc).
In the past we've mentioned the benefits of recurring service agreements and how that can help forecast reliable income streams. Within recurring service agreements, when you have an HVAC inspection checklist included you do a number of things:
You save time and money due to the streamlined process of following the checklist
You build trust with your customers. You customer sees plain and simple what you are going to inspect and what condition the system is in after the inspection
You create predictable revenue. Whether you perform the checklist annually, biannually or seasonally you know when and how much revenue to expect for your yearly budget.
When an HVAC system is working properly, the customer doesn't think about it. When an HVAC is working improperly or isn't working at all, the issue can put a property owner's life on hold. This is an advantage you have in selling a recurring service agreement to a customer. We recommend laying out the pros and cons of the situation. A cost/benefit analysis can help turn a one-time fix of the HVAC system shutting down into a loyal and recurring customer. Say you just received a work order to fix a down HVAC system. The unexpected costs will hurt any property owner. After the repair, pitch the idea of a recurring service agreement:
Compare an annual agreement to the one-time fix
Show how the property owner can better manage their own expenses and budgets with a recurring service agreement over unexpected repair costs
Offer customer testimonials and reviews during your pitch
Show, over the course of 1, 3 or 5 years the expected savings the customer can experience with the recurring service agreement.
Plainly show them the checklist and explain the comprehensive inspection and maintenance that will go into the agreement
A successful HVAC business knows that reliable and predictable revenue will help the business expand and grow. In order to get that reliable revenue, you don't necessarily need more work--you need reliable work. When you can illustrate your reliability to your customers and prove the quality of your work through regular maintenance you build trust. An HVAC inspection checklist is a small gesture in building that trust. It shows that you have your customer's best interest in mind while simultaneously showcasing your competency as a business.
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