Plumbing Templates
Plumbing dispatcher script template
The plumbing dispatcher script is used to gather service information from customers. The script provides a uniform way to collect basic details, so staff can promptly respond to customers.
What is a plumbing dispatcher script used for?
The plumbing dispatcher script is used to gather service information from customers and can be used with plumbing dispatch software. The script provides a uniform way to collect basic details, so staff can promptly respond to customers. This information is important for plumbing companies with an in-house dispatcher receiving outside calls.
Plumbing dispatcher script example
A plumbing dispatcher script includes:
- Greeting: welcoming statement
- Call Details: date, time, reason
- Customer Information: caller name, phone number, service address
- Scheduling Information: customer meeting the technician, type of customer, type of property, plumbing location
- Special Directions: general information to complete service requests (e.g. pets on property, front or back door access, road work outside home
- Message For: employee names