Plumbing dispatcher script template (free download) - Housecall Pro
Plumbing Templates

Plumbing dispatcher script template

The plumbing dispatcher script is used to gather service information from customers. The script provides a uniform way to collect basic details, so staff can promptly respond to customers.

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What is a plumbing dispatcher script used for?

The plumbing dispatcher script is used to gather service information from customers and can be used with plumbing dispatch software. The script provides a uniform way to collect basic details, so staff can promptly respond to customers. This information is important for plumbing companies with an in-house dispatcher receiving outside calls.

Plumbing dispatcher script example

A plumbing dispatcher script includes:

  1. Greeting: welcoming statement
  2. Call Details: date, time, reason
  3. Customer Information: caller name, phone number, service address
  4. Scheduling Information: customer meeting the technician, type of customer, type of property, plumbing location
  5. Special Directions: general information to complete service requests (e.g. pets on property, front or back door access, road work outside home
  6. Message For: employee names
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