The plumbing dispatcher script is used to gather service information from customers. The script provides a uniform way to collect basic details, so staff can promptly respond to customers. This information is important for plumbing companies with an in-house dispatcher receiving outside calls.
A plumbing dispatcher script includes:
Greeting: welcoming statement
Call Details: date, time, reason
Customer Information: caller name, phone number, service address
Scheduling Information: customer meeting the technician, type of customer, type of property, plumbing location
Special Directions: general information to complete service requests (e.g. pets on property, front or back door access, road work outside home
Message For: employee names
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