How a 20 Employee HVAC Business Owner Spends Their Workday

How a 20 Employee HVAC Business Owner Spends Their Workday

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Posted by EJ Brown

September 8, 2020

This is a series that looks at a typical workday in the life of owners of home service companies. Would you like to be featured in the series? If so,

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Brandon Brown is the owner/operator of

Browns Heating and Air

, which he started in 2006 in Lynchburg, Virginia with the goal to create a company that shows kindness, quality heating and air, and fair pricing.

In this short interview, we asked him to describe what his business and his normal day looks like.

How big is your team?   

20 people.

Virginia HVAC company logo

How long ago did you transition from the field to the office (and what was the size of your company then)?

I transitioned into the office about 3 years ago when our team was at 10 people.

Can you give us an idea of what your typical day looks like? 

I’m usually in the office first by 7:00 a.m. to look at the schedule and start making sure all jobs have what they need.

I help guys get loaded and conversate with them daily on life, how they are doing, are they having a good week, and what I can do to help.

I go over the jobs and send them off.

I then go over emails and upcoming jobs to make sure everything is in stock or ordered.


send out estimates

, follow up, and visit some jobs off and on to make sure everything’s going ok.

 What time do you usually get home in the evening?  

Between 4:30 and 5 pm.

How frequently do you hold team meetings or conduct trainings?  

Service meeting, office meeting, and install meeting: once a month each. Trainings at least once a month.

We provide breakfast at all meetings and trainings for the employees.

How often does something come up that’s out of the norm for you that changes your schedule? 

Usually something weekly or a couple of times a month.

What’s something you’re usually grateful for throughout your day? 

We are always grateful to receive great reviews from customers on our team and the job they perform.

It shows us my trainings and talks are being taken in and they really care about their work.

Other interviews in this series:

Housecall Pro can make it easier to show the customers you care and improve their experience with your business. “

On My Way” texts

keeps customers up-to-date about when to expect you. And

property profiles

help you keep track of the service history and equipment installed at a property to provide better service and recommendations

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