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Housecall Pro blog

Everything you need to succeed as a Home Services company in a digital world.

6 Steps to a Memorable HVAC Customer Service Experience

Kindra K.

Posted by Kindra K., Marketing Coordinator

March 15, 2019

HVAC Customer Service Cover Image

What separates a good HVAC company from a great one? If you answered customer service, then you’re well on your way to greatness. Here are six simple, effective ways to solidify your client service game.

Housecall Pro announces February 2019 Superpros

Alexa Greenberg

Posted by Alexa Greenberg

March 8, 2019

Superpro badge plain Level1

SAN DIEGO, March 8, 2019 - Housecall Pro, the #1 rated app for home service companies, has announced the February cohort of Superpros.  This program is dedicated to defining excellence and identifying the highest quality local home service companies. The Superpro community includes the best Pros in each industry across the country, allowing for a unique opportunity to connect with equal caliber service professionals. Every month, we award this status to Housecall Pros dedicated to providing their customers with a transparent, modern, and online experience from day one, establishing a strong relationship for years to come. At this time, only 5% of Housecall Pro users are awarded with Superpro status. The Superpro Program was relaunched in the beginning of this year with a new application and stricter eligibility requirements. These requirements include offering a seamless online booking experience for customers on both website and Facebook pages, detailed and personable pictures and descriptions for all services to further facilitate an easy and customer-friendly booking experience, an average of 4.5 star reviews across all platforms , and high-account usage. We do a detailed audit of the Pro’s account to ensure they have met all requirements. Once they have been approved for Superpro status, we require the Pro to sign the Superpro Code of Ethics. This Superpro Codes of Ethics is signed by the company promising elite professionalism, quick response times to both customers and other Pros, and overall responsibilities as a Superpro in the home service community. Together, Superpros are dedicated to bringing trust and value back into the trades.

Calculating Your Break Even Point In 4 Easy Steps

Kindra K.

Posted by Kindra K., Marketing Coordinator

March 2, 2019

Calculator and paper calculating a break even point

Need to know when your business starts to become profitable? Have a look at how to calculate you business' break even point in just simple steps.

Housecall Pro announces January 2019 Superpros

Alexa Greenberg

Posted by Alexa Greenberg

February 6, 2019

Superpro badge plain Level1

SAN DIEGO, February 6, 2019 - Housecall Pro, the #1 rated app for home service companies, has announced the January cohort of Superpros.  This program is dedicated to defining excellence and identifying the highest quality local home service companies. The Superpro community includes the best Pros in each industry across the country, allowing for a unique opportunity to connect with equal caliber service professionals. Every month, we award this status to Housecall Pros dedicated to providing their customers with a transparent, modern, and online experience from day one, establishing a strong relationship for years to come. At this time, only 5% of Housecall Pro users are awarded with Superpro status. The Superpro Program was relaunched in the beginning of this year with a new application and stricter eligibility requirements. These requirements include offering a seamless online booking experience for customers on both website and Facebook pages, detailed and personable pictures and descriptions for all services to further facilitate an easy and customer-friendly booking experience, an average of 4.5 star reviews across all platforms , and high-account usage. We do a detailed audit of the Pro’s account to ensure they have met all requirements. Once they have been approved for Superpro status, we require the Pro to sign the Superpro Code of Ethics. This Superpro Codes of Ethics is signed by the company promising elite professionalism, quick response times to both customers and other Pros, and overall responsibilities as a Superpro in the home service community. Together, Superpros are dedicated to bringing trust and value back into the trades.

Superpro Spotlight - Cassie & Oscar Pound, Quality Heating & Cooling

Alyssa Bennett

Posted by Alyssa Bennett, Director of Growth

January 3, 2019

Quality Heating & Cooling

Cassie & Oscar Pound, Quality Heating & Cooling Ordinary people, extraordinary courage. This is how we do the work.

Plumbing Industry Trends: 10 Predictions You Need to Know for 2019

Emily Bauer

Posted by Emily Bauer

November 26, 2018

Plumber doing work

10 New Plumbing Industry Trends to Watch in 2019 As a home service business owner, it’s important to stay on top of the latest industry trends and technology so you can provide the best available solutions to your customers.

Everybody Wins With Recurring Service Agreements

Kindra K.

Posted by Kindra K., Marketing Coordinator

November 20, 2018

Absolute Duct Chimney Employee

Recurring service agreements are a great new way for you to increase revenue for your business, strengthen your employee relationships, and increase your customer loyalty.

How Recurring Revenue Helps Grow Your Home Service Business

Emily Bauer

Posted by Emily Bauer

November 2, 2018

man-showing-woman-under-sink

Recurring revenue can help you not just get a grip on your current workload, but it can give you the space, freedom, and confidence that you need to plan for the future.

The Benefits of a CRM for Contractors: 9 Reasons Every Home Service Business Needs a CRM

Emily Bauer

Posted by Emily Bauer

October 29, 2018

HousecallPro alvaro-reyes-735660-unsplash

Among the benefits discussed, we talk about how a home service CRM can save business owners time, maximize their revenue, and just generally improve their selling process.

Responding to Customer Complaints: 11 Tips for Dealing with Unhappy Clients

Emily Bauer

Posted by Emily Bauer

October 29, 2018

Responding to Customer Complaints: 11 Tips for Dealing with Unhappy Clients

This article provides tips for service professionals and FSB owners handling unhappy customers, with an emphasis on turning dissatisfied customers into long-term, loyal clients.