Kindra K, Marketing CoordinatorJun 4, 2017 @ 4:48PM
At Housecall Pro, our brand promise has always been to provide an open door, both literally and figuratively. We work to create features for our customers that open new doors of opportunity. And, likewise, our door is always open to hear how we can improve.
This philosophy is behind our single goal: providing you with the best platform to run and grow your business.
Many companies have told us that the simple 'On my way!' text helps ensure a warm reception and an open door when they arrive on the job. The power of this simple gesture can transform an anxious in-home appearance into a friendly interaction that keeps a delighted customer re-booking year after year. Combined with automated notifications during the job process, booking through Yelp, Facebook, your website, and the Housecall consumer app... we will continue to look for more ways to open new doors of opportunity for your business.
Many companies have also told us how happy they are to have found a software partner that is willing to accept criticism and improve. And although we won't always be able to make changes at lightspeed, we promise to never stop trying.
With this mission in mind, we have updated our logo to both tell our story and permanently ingrain our commitment to your success. Our new logo replaces the truck guy with an open door.
On Monday night, we will update our app and the icon will change on your phone:
There is now a centralized location to see activity on all of your jobs. The activity feed can be accessed from any screen by clicking on the heartbeat icon next to the settings icon at the top right-hand corner of the web portal. You can scroll through the feed, expand and collapse items for additional details, and click into detail pages directly from the tab.
We will continue working to earn your business each and every day. As always, we welcome your valuable feedback.