Kindra K, Marketing CoordinatorJun 26, 2016 @ 8:50PM
Know where your technicians are during the workday! When a customer calls, you'll be able to give them the exact location of your employees. Always know which job they are working on without having to ever ask.
If you are currently on the 'Manage' plan with HouseCall Pro, you will be able to track your employees through GPS during your company's hours of operation. The live map feature will allow you to see daily job addresses and routes per employee. The map feature can be accessed by clicking on the map icon in the top ribbon of your pro portal home screen.
To set-up the live map feature, you will first have to set your company hours of operation by clicking on the 'Hours' tab in your 'Settings' menu. From there, you will be able to customize your business hours, giving you the capability of tracking your employee's GPS location during those selected time periods.
Your employee job routes will be displayed on the map with a color of your choosing. You can assign employee colors from the 'Employees' section. Employee colors can be updated at any time form the 'Edit Employee' window.
Questions about New Features or Need Help? Chat with the Customer Success team in your web portal (through the blue bubble on the bottom right-hand corner of the screen), or email firstname.lastname@example.org.