Start free trial
Start free trial

An Appliance Repair Company Uses Humility and Community to Stay On Top During the Crisis

An Appliance Repair Company Uses Humility and Community to Stay On Top During the Crisis

function authorName(){var last=lastName||last_name;var first=firstName||first_name||'Housecall Pro Contributer';var authorTitle=title&&", "+title;var authorName=last?first+" "+last:""+first;return authorTitle?""+authorName+authorTitle:authorName;}

Posted by JC Navarro

April 17, 2020

Stephen Connor and Summer Douglass got serious about starting their own company as their disabled daughter aged out of high school. They needed the flexibility to take care of her while supporting their family. The decision was made in December of 2018, and

DC Appliance Service

came into being.

Stephen has been in the trades for over twenty years, moving from heating and air conditioning trade to appliance repair, and working for different companies. Summer had already run her own lighting design business on the side and knew the difficulties of growing a young business.

But what they learned in that first year of building a company together is that the highs are high and the lows are low:  “The bad days are hard to deal with,” Summer explained on our

podcast

. “It doesn’t matter if you have a hundred really awesome days and then five minutes of hard, it’s a hard crash. But then you wait it out, you go back up again and it gets easier over time because you understand the bigger picture.”

Stephen and Summer had grown their company to two full-time techs are were preparing to hire a third when the crisis hit. JC talks to them about how owning your own business is like riding a rollercoaster, how they’ve learned to be adaptable and find support and community.

Let's Grow Your Business.

Get tips, tricks and trade secrets to help you build a profitable and thriving service business.

Submit

By clicking 'Submit' you agree to our Terms of Service (including the provisions of such terms that require you to arbitrate certain disputes) and you acknowledge you have read our Privacy Policy. You also consent to receive calls or SMS messages, including by automated dialer, to the number you provide, for informational and/or marketing purposes relating to our business. Consent to receive such calls or messages is not a condition to using our services.