Posted by Tony Gee
Uploaded 125 days ago
Getting good online reviews is crucial to building an online reputation for your plumbing company. Customers tend to look at business reviews before booking a plumbing service, thus having amazing review ratings can help you stand out among competitors. Here are some tips to ask for positive reviews from your customers.
It might be easier than you think to train your employees on asking for customer reviews after they finish a plumbing job. Here is the secret: when your employee is out on a job, have them ask the customers these questions right after they finish the service and before they fill out the invoice:
1. On a scale from 1 to 5, how happy are you with my service today?
2. What was your favorite part of today’s visit?
3. Do you mind if we put that on a review?
If you can have your plumber focus on one review per day, then all of the reviews will add up at the end of the month. You should leverage Google, Facebook, Yelp, Angie’s List and other review sites as much as you can because Google will recognize these positive reviews and help you rank even better. You can leverage positive customer reviews to boost your and bring in more leads to your plumbing website.
Learn how Housecall Pro can help you get more 5-star online reviews.
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Uploaded 9 days ago
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Uploaded 10 days ago
Receiving a negative reviews, especially if it appears to be fake, is more than frustrating — it can hurt your business. While platforms like Google My Business and Yelp do provide an option to flag or report a negative review, it is not always easy to remove them from your listing.
Uploaded 11 days ago