Posted by Tony Gee
Uploaded 125 days ago
We are going to go over the best practices for dispatching and customer communication for plumbers to maximize efficiency and give customers a better service experience.
Job dispatching is crucial in a plumbing business. If not operated and managed properly, it could cost you a lot of money.
You should have a SOP (standard operating procedure) for dispatching and within the SOP, every dispatcher from your plumbing business should have the same set of questions to ask customers before a job:
1. Is it residential or commercial?
2. Are you the homeowner?
3. Are you the tenant?
4. Will you be on site?
5. Are there dogs?
Having a clear communication with customers is crucial in your dispatching process. These standardized questions will make your service dispatching process more smooth and efficient
Service dispatch software like Housecall Pro can automate your dispatching process and keep your customers and team up-to-date with real-time notifications. You can simply assign jobs to employees and keep your team on the same page with in-app chat and live GPS tracking.
Whether you currently offer free estimates, are contemplating making a change, or do not believe in free estimates for any service, clear communication for the customer is crucial. Learn how to have the tough conversation.
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