Posted by Juliette Riddle
Uploaded 10 days ago
Whether you are just starting your plumbing, HVAC, cleaning, electrical, or other home service company, or have been in business for years, changing your pricing structure can be tempting. If you still charge by the hour, or some combination of hourly and project based, is switching to a flat rate pricing model a good move?
One of the immediate benefits of a flat rate pricing model is customer service. You have likely encountered customers who are distrustful of your service due to bad experiences form contractors giving one price and then charging more at the end of the job. Hourly rates can scare homeowners. With a flat rate price, you have a unique selling point telling your clients that they can rest assured with your services with an up front and determined price.
You know your business better than anyone, but setting flat rate prices can be daunting. There are services, such as Profit Rhino and The New Flat Rate Pricing that can help streamline the process. Getting professional assistance to help build out your new flat rate price book can save a lot of headaches and maximize your profits.
Both Profit Rhino and The New Flat Rate offer product demonstrations so you can determine if they are a match for you.
Many of our Housecall Pro members have moved to a flat rate pricing structure for both their customers and for increasing profits. However, flat rate pricing is not the only unique selling point you can offer to grow your business. Continue offering exceptional customer service, quality work, and expert communication and you will find it easier to maintain customers for the life of your company.
Whether you currently offer free estimates, are contemplating making a change, or do not believe in free estimates for any service, clear communication for the customer is crucial. Learn how to have the tough conversation.
Uploaded 9 days ago
Receiving a negative reviews, especially if it appears to be fake, is more than frustrating — it can hurt your business. While platforms like Google My Business and Yelp do provide an option to flag or report a negative review, it is not always easy to remove them from your listing.
Uploaded 11 days ago
You have concerns or are ready to utilize online booking, the best way to ensure it is a success is to start slow and set up the best expectations for your customers.
Uploaded 11 days ago