Posted by Jarrod Miller-Dean
Uploaded 18 days ago
Working in the home services industry, you eat, sleep and breathe customer service. It’s an art that’s comprised of many parts including belief in your product, treating every job (expensive and inexpensive) equally, building a knowledgeable team that has a “customer first” mentality, and most importantly, going above and beyond for your clients.
A business that has good customer service will always rise above a company with the “newest and greatest”, in the long run. “Why?” You may ask. It’s because companies that treat each customer as a priority, as opposed to a dollar amount are more successful at building personalized and long-lasting relationships. It’s attributes such as dependability that build trust and keep customers returning, leaving positive reviews, and sending referrals.
When building your brand, you want to set yourself apart from your competition. One must consider, “What is my business known for and makes it shine?” Patience, attentiveness, integrity, clear communication, an ability to read customers, and being open to feedback are all attributes that answer this question.
When customers choose your business, they want to know that they matter and are a priority. They come to you to fix their problems and make their lives easier. If you can do this seamlessly and give them a positive experience, then you’ll ace customer satisfaction. From there, the sky's the limit.
Whether you currently offer free estimates, are contemplating making a change, or do not believe in free estimates for any service, clear communication for the customer is crucial. Learn how to have the tough conversation.
Uploaded 9 days ago
Many of our Housecall Pro members have moved to a flat rate pricing structure for both their customers and for increasing profits.
Uploaded 10 days ago
Receiving a negative reviews, especially if it appears to be fake, is more than frustrating — it can hurt your business. While platforms like Google My Business and Yelp do provide an option to flag or report a negative review, it is not always easy to remove them from your listing.
Uploaded 11 days ago