Posted by Jarrod Miller-Dean
Uploaded 73 days ago
Working in the home services industry, you eat, sleep and breathe customer service. It’s an art that’s comprised of many parts including belief in your product, treating every job (expensive and inexpensive) equally, building a knowledgeable team that has a “customer first” mentality, and most importantly, going above and beyond for your clients.
A business that has good customer service will always rise above a company with the “newest and greatest”, in the long run. “Why?” You may ask. It’s because companies that treat each customer as a priority, as opposed to a dollar amount are more successful at building personalized and long-lasting relationships. It’s attributes such as dependability that build trust and keep customers returning, leaving positive reviews, and sending referrals.
When building your brand, you want to set yourself apart from your competition. One must consider, “What is my business known for and makes it shine?” Patience, attentiveness, integrity, clear communication, an ability to read customers, and being open to feedback are all attributes that answer this question.
When customers choose your business, they want to know that they matter and are a priority. They come to you to fix their problems and make their lives easier. If you can do this seamlessly and give them a positive experience, then you’ll ace customer satisfaction. From there, the sky's the limit.
There are always individuals looking for a way to make money without working for it, and they see plumbing and HVAC vans loaded with tools as easy targets. It is a service pro nightmare, so how can you protect your property from theft?
Uploaded 42 days ago
If you are unfamiliar with it, the phrase guerrilla marketing might make you take a pause and ask, what? Afterall, the terminology conjures images of warfare, ambushes or surprise attacks. While using unconventional techniques won’t have you attacking unsuspecting customers, it does encapsulate the element of surprise in your marketing strategies.
Uploaded 43 days ago
When you are looking to expand your company, whether you need to hire more employees or purchase tools and software, where do you look for financing for your small business?
Uploaded 44 days ago