Posted by Jarrod Miller-Dean
Uploaded 90 days ago
Effective communication in business is important, and in the home services industry, it’s essential. Staying connected with your team in the field requires the right communication tools, so that everyone is one the same page, organized, accountable, and engaged.
Long gone are the days when companies would loan out bulky brick phones or Nextels, with their infamous push to talk “chirps”. Companies were spending thousands of dollars to ensure that they stayed connected with their staff members.
Fast Forward to 2019 and technology has advanced by light-years. Today, the advantages of communication are endless! Smartphones fit in the palm of your hands. Mobile applications have taken employee communication to the next level. What once started as internal office communication tools, have been consolidated and synced with smartphones, and are hitting the streets...errr, the field. There are hundreds of inexpensive and free social media platforms, team chat software, and mobile messaging apps that are user-friendly (for the not so tech-savvy) and cost-effective that can be implemented into your internal communications strategy.
Incorporating mobile applications into your communications strategy creates multiple ways to stay connected by instant messaging, private chat groups, SMS/text messages, push notifications, video calling, and voice recordings. From a workflow standpoint, the team chat software will help solve in-the-field issues and increase productivity.
If team members have issues such as receiving a wrong address, encounter service truck breakdown, a job is running longer than expected, or HQ has an administration-related question everyone can connect in no time.
When employees run into issues or need additional support on the job, they can contact each other for assistance.
Most apps such as Facebook Messenger and WhatsApp are free. Others such as Slack, do require a monthly subscription fees, but in the long run, it will be well worth the investment.
When in the field, it’s hard to check an email. Utilizing chat groups enables
HQ and management the ability to send announcement messages to all of their employees at once. It also allows employees to maintain organizational task management.
Managers and supervisors can view if an employee has seen their message, voice recording, or video. Employees can give immediate feedback. It takes less time to perform one of the mentioned methods, opposed to sending an email. A published report stated that it’s hard for people to ignore text messages and push notifications. 90% of people read text messages within the first 3 minutes of receiving it.
One step forward, two steps backward. Over the past few years, there has been an ongoing argument as to whether companies or employees should pay for uniforms, tools, and equipment. However, business owners should consider footing the bill for employee smartphones, communication applications, and work-related usage. Consider it a smart investment, such as a load calculator for an HVAC technician, a voltage tester for an electrician, or pipe cutters for a plumber. Notwithstanding, the result depends on the company’s ethos and financial standing.
Home Services professionals are getting creative and savvy in the ways that they keep communication with their teams in the field. While there are hundreds of different mobile applications on the market, take a look at what other pros are using to stay connected.
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